Privacy Policy

Your personal information is collected with the utmost confidentiality as stated in the Privacy policy of DME Auto Repairing (“we”, “us”, “our”) and policies of operating the site. This privacy policy governs how we gather, utilise, moderate, and safeguard your data anytime you interact with us, use our services, or visit our website.

Stated in this policy, we guarantee that your personal information will not be misused if provided. In case you have shared someone else’s information, we kindly ask you to share this Privacy Policy with them.

Information We Collect

As per the policy, our aim is to improve user experience with the automotive repair and maintenance services in an efficient manner. Contact information, as well as, additional data including the examples below, will be collected:

  • Postal code, email, contact number,
  • Service history including registration number, model, make and so on of their vehicle.
  • Financial information is essential for carrying out payment procedures to settle claims.
  • All correspondence sent by you, reports and feedback.
  • IP addresses, cookies, internet explorer type, and usage patterns are only some of the information collected automatically through the website

We get the information directly from the account like feedback and contact forms filling and making inquiries or appointment bookings. We may also receive data from authorised third parties related to your vehicle or payment processing.

Use of Your Information

We use your personal data to:

  • Provide and manage the vehicle repair, maintenance, and diagnostic services you request
  • Communicate with you regarding appointments, updates, and service reminders
  • Process payments and invoices securely
  • Improve our website, services, and customer experience by analysing usage patterns
  • Protect against fraud, unauthorised transactions, and other unlawful activities
  • Comply with legal and regulatory requirements

We will not use your confidential information without your consent for any marketing and promotional reasons.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make your browsing smoother and better. These tools also help us collect anonymous info about how people use the site. Cookies let us remember your preferences and enhance how the site works for you.

If you like, you can manage or disable cookies in your browser settings. Just keep in mind that turning them off might prevent you from accessing certain parts of our website.

For more information about cookies, please visit www.allaboutcookies.org.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information only when necessary to:

  • Provide services through trusted partners, such as parts suppliers and payment processors
  • Comply with legal obligations, court orders, or regulatory authorities
  • Protect our rights, property, or safety, and that of our customers or the public

All third parties receiving your data are required to keep it confidential and use it solely for the agreed purpose.

Data Security and Retention

We use technical and organisational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Even if we take many precautions to save your data, there is no digital storage or transmission that is risk-free by 100%. We are unable to guarantee full security but we apply strict measures to lower the risk.

We keep your personal data as long as it is needed to achieve the purposes for which it was collected or to comply with the law.

Your Rights

You have the right to:

  • Access the personal information we maintain relating to you.
  • Request revision of any part of data that is incorrect or incomplete.
  • Request that we erase your personal data, bearing in mind our legal and contractual obligations.
  • Revoke your consent for us to use your information, if applicable.
  • Object to your data being processed for particular purposes.

In order to reach these rights, kindly use the contact details provided below to get in touch with us. We will attend to you as expeditiously as possible and in observance with the relevant laws.

Third-Party Links

These pages may include links to third party websites solely for your convenience. These websites execute independently and possess their own privacy policies. Thus, we suggest that you study these policies prior to offering any personal information.

Changes to This Policy

We may find it necessary to update this Document from time to time in order to adapt to changes in our procedures or legal practices. We will post the revised policy on our site with an updated effective date.

To keep track of how we keep your information safe, we recommend that you revise this document frequently.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

DME Auto Repairing

Al Quoz 1, Sheikh Zayed Road,

Behind Time Square Mall,

Dubai, United Arab Emirates

Phone: 04 554 9170

Mobile: 058 150 0875 | 052 353 7722

Email: info@dmeauto.ae